Privacy Policy: Nurse Next Door Mississauga

Effective Date: July 23, 2026

1. Who We Are and Scope of This Policy

This Privacy Policy describes how Nurse Next Door Mississauga (we, us, or our), operating at 101 Queensway W Suite 101, Mississauga ON L5B 2P7, collects, uses, discloses, and safeguards personal information in connection with our website at www.nursenextdoormississauga.com and our home health-care services.

This policy applies to visitors to our website, individuals who submit inquiries, and prospective or current clients and their authorized representatives. It does not apply to our employees, whose information is governed by separate workplace policies.

2. Applicable Privacy Laws

We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial law. Where our services involve the collection or use of personal health information as defined under Ontario’s Personal Health Information Protection Act (PHIPA), we apply the additional protections required by that legislation. Not all information collected through this website constitutes personal health information under PHIPA; general contact and inquiry information is primarily governed by PIPEDA.

3. Information We Collect

• Contact information: name, telephone number, email address, and mailing address provided when you contact us or request information.
• Care inquiry details: information you voluntarily provide about care needs, the person requiring care, location preferences, and scheduling.
• Communications and appointment records: records of calls, emails, online form submissions, and appointment scheduling interactions.
• Device, cookie, and analytics data: IP address, browser type, pages visited, time on site, referral source, and similar technical data collected automatically through cookies and analytics tools (see Section 9).
• Referral and source information: how you found us (e.g., search engine, referral partner, directory listing).

4. Why We Collect and How We Use Your Information

We collect and use personal information for the following purposes:

• To respond to your inquiries and provide information about our services.
• To schedule consultations and coordinate the delivery of home health-care services.
• To communicate with you regarding appointments, service updates, and care arrangements.
• To maintain business records and fulfill our legal and regulatory obligations.
• To improve our website, services, and client experience through analytics.
• To comply with professional, regulatory, and legal requirements applicable to health-care providers in Ontario.

5. Consent and Your Choices

We generally obtain your consent before or at the time we collect personal information, or rely on implied consent where appropriate given the context. By submitting an inquiry form or contacting us, you consent to our use of the information for the purposes described above.

Withdrawing consent: You may withdraw consent to our use of your personal information at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us using the information in Section 14. Withdrawal of consent may affect our ability to provide services to you.

Cookie and analytics choices: You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality. See Section 9 for more details.

6. Sharing Your Information

We do not sell your personal information. We may share information with the following categories of recipients, only to the extent necessary for the stated purposes:

• Authorized personnel and care providers: our office staff, care coordinators, and contracted caregivers who need the information to provide or arrange care.
• Technology and service providers: third-party vendors who support our website and business operations, including WordPress and website hosting, Google Tag Manager and Google Analytics, HubSpot, Caredove, Birdeye, and email, telephone, and IT service providers.
• Professional, regulatory, and legal requirements: regulatory bodies, professional colleges, legal counsel, or law enforcement where required or permitted by law.
• Nurse Next Door franchise network: our franchisor and related entities, where necessary for franchise operations and compliance, subject to appropriate confidentiality protections.

We require our service providers to protect personal information in a manner consistent with this policy and applicable law.

7. Cross-Border Processing

Some of our service providers may store or process personal information outside of Canada, including in the United States. When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction, including laws that may permit access by foreign courts or government authorities. By providing your information, you acknowledge the possibility of cross-border transfers for the purposes described in this policy.

8. Personal Health Information and Service Consents

Where our services involve personal health information as defined under PHIPA, we collect, use, and disclose that information only with your express consent or as otherwise authorized by law. We apply appropriate administrative, technical, and physical safeguards to protect personal health information, as described in Section 10.

Separate consents for the collection and use of personal health information are obtained at the time of service engagement and are documented in your service agreement. The consent provisions of this website privacy policy do not replace or override those service-level consents.

9. Cookies and Analytics

Our website uses cookies and similar tracking technologies to operate effectively and understand how visitors use our site. These may include essential cookies necessary for basic website functionality, analytics cookies placed by Google Analytics via Google Tag Manager, and marketing or CRM cookies placed by HubSpot or similar tools for lead tracking and communication purposes.

You can manage or disable cookies through your browser settings. Opting out of analytics cookies does not remove you from our service systems. You may also opt out of Google Analytics via the Google Analytics Opt-out Browser Add-on.

Protecting Your Data at Nurse Next Door Mississauga

We implement reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including access controls, staff training, and secure data handling practices. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to contact us by telephone or in writing for sensitive matters.

11. Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to meet legal and regulatory obligations, or to resolve disputes. Health-related records are retained in accordance with applicable Ontario regulatory requirements. When information is no longer required, we securely destroy or anonymize it.

12. Your Rights – Access and Correction

Subject to limited exceptions under applicable law, you have the right to request access to personal information we hold about you, request correction of inaccurate or incomplete information, withdraw consent to certain uses, and file a complaint. To make a request, contact us using the information in Section 14. We will ask you to verify your identity before processing your request. We aim to respond within the timelines required by applicable law (generally 30 days under PIPEDA, with extensions permitted where authorized).

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

14. Questions, Complaints, and Privacy Contact

If you have questions about this policy, wish to make an access or correction request, or have a privacy concern or complaint, please contact us:

Nurse Next Door Mississauga
101 Queensway W Suite 101, Mississauga ON L5B 2P7
Phone: 905-582-3742
Email: office@nursenextdoormississauga.com

We will acknowledge receipt of your complaint promptly and investigate and respond within the timelines required under applicable privacy legislation. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or, for matters involving personal health information under PHIPA, the Information and Privacy Commissioner of Ontario at www.ipc.on.ca.

15. Minors

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from minors without parental or guardian consent. If you believe we have inadvertently collected such information, please contact us immediately so we can address the matter.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The effective date at the top of this page will reflect the date of the most recent revision. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.